These terms and conditions apply to the entire contents and orders placed at Pau La Design’s website (“Site”). Please read these terms carefully before placing an order. Placing an order indicates that you accept the terms. These terms will form a contract between you and Pau La Design. From time to time, Pau La Design may change these terms and conditions by updating the terms and conditions on the Site.
SELLER Pau La Design (“Paula Pääkkönen” or “we”) Pruukinraitti 15, 31160 Nuutajärvi Finland Business ID: 3212155-2
CUSTOMER CARE store@pau-ladesign.com
SELECTION OF THE ONLINE STORE Pau La Design’s online selection consists of handmade unique artworks and objects. Each one is handmade and thus may have little variations in shape, size, texture and color, that are all part of the characteristics of the piece. Items should not be considered as faulty products because of these features.
PAYMENT
Payments are made via Stripe. You may pay via credit card.
Stripe is the only payment facilitator of the Site and the payment process is conducted in the online service of Stripe. All information is exchanged through secured connections. Stripe Terms and Privacy Policy are found here.
The trade happens between the online customer and Pau La Design.
PRICES
The prices are displayd in Euros and include the Finnish VAT 25,5%. Unique artworks have 14% VAT.
Prices do not include delivery or custom wishes. Shipping costs are added separately on top of the prices, depending on the shipping location.
Orders from non-EU countries might be subject to duties and/or taxes. Duties and/or taxes are the responsibility of the customer and are due at the time of delivery.
SHIPPING & DELIVERY
We currently ship artwork inside Finland and to Europe and the United States. The delivery prices are calculated at the checkout.
If you are located somewhere else, please send us an inquiry. Contact us at: store@pau-ladesign.com
Please note that if an artwork is part of a current exhibition, the artwork will be shipped after the exhibition ends. If you wish to receive the artwork prior ending of the exhibition, please contact us via email.
Orders are usually dispatched within the next 4-10 working days after you have placed the order.
Please note before placing an order: Before placing an order, please check if your bank account or card has any amount limitations for online payments to guarantee a smooth order experience.
FINLAND: PICK-UP
You can also contact us for a pick-up possibility in Turku area. Pick-ups will be agreed separately via email.
ORDER CONFIRMATION
Any orders you place at the Site will form a valid contract between you and Pau La Design.
We reserve the right at all times and at our sole discretion to cancel your order for compulsory reason, such as the unavailability of a product, errors in the prices or product descriptions posted on the Site.
RETURNS
If you wish to return the ordered item, you must inform us of the return within fourteen (14) days from the receipt of the ordered item. Please inform us by an e-mail, which includes your order ID number. You will receive instructions on how to proceed via e-mail.
The return costs are on customer’s responsibility.
Returns must meet the following requirements:
The item is in a new condition
The returned item must correspond to the item delivered
The item is returned in its original packaging in good condition, all in a package properly closed
Should you have used the item and, therefore, it does not correspond with the item delivered, you are liable for the reduction of value, in maximum to the total value of the item.
Customized and/or made-to-order artwork pieces cannot be returned or changed.
If you have received a wrong or faulty item you must inform us at store@pau-ladesign.com with no further delay within 4 days from receiving the item. Follow the instructions for the return received by an email from us.
DEFECTIVE GOODS & LIABILITY
We have a mandatory liability for defects based on the applicable consumer regulations. You have a right to return the defective items. Please inform us of any defective items as soon as possible. We will try to replace these items with an undamaged item as soon as we get a replacement.
If by chance the item has broken during the transport, please notify us without delay within 1-3 days after receiving the parcel, and please make sure to send us a picture of the damage, also the package.
Notwithstanding the applicable mandatory regulation, you agree to that Pau La Design’s total liability shall be limited to the purchase price actually paid to Pau La Desing.
PRIVACY POLICY
We are committed to protecting your privacy and we comply fully with the requirements of the Data Protection Legislation. You can read our detailed privacy policy here.
INTELLECTUAL PROPERTY RIGHTS
All elements on the Site are protected by copyright or other intellectual property rights. They remain the exclusive property of Pau La Design or its service providers.
GOVERNING LAW AND JURISDICTION
Any dispute concerning these conditions is to be settled in accordance with Finnish law, since Pau La Design is situated in Finland, and since Finland is the country where all business transactions take place. Pau La Design (Business ID: 3212155-2) follows the recommendations of the National Board for Consumer Complaints.
