Please note before placing an order: Before placing an order, please check if your bank account or card has any amount limitations for online payments to guarantee a smooth order experience.
SHIPPING & DELIVERY We currently ship artwork inside Finland and to Europe and the United States. The delivery prices are calculated at the checkout.
If you are located somewhere else, please send us an inquiry. Contact us at: store@pau-ladesign.com
Please note that if an artwork is part of a current exhibition, the artwork will be shipped after the exhibition ends.
Orders are usually dispatched within the next 4-10 working days after you have placed the order.
FINLAND: PICK-UP You can also contact us for a pick-up possibility in Turku area. Pick-ups will be agreed separately via email.
RETURNS If you wish to return the ordered item, you must inform us of the return within fourteen (14) days from the receipt of the ordered item. Please inform us by an e-mail, which includes your order ID number. You will receive instructions on how to proceed via e-mail.
The return costs are on customer’s responsibility.
Returns must meet the following requirements:
The item is in a new condition
The returned item must correspond to the item delivered
The item is returned in its original packaging in good condition, all in a package properly closed
Should you have used the item and, therefore, it does not correspond with the item delivered, you are liable for the reduction of value, in maximum to the total value of the item.
Customized and/or made-to-order artwork pieces cannot be returned or changed.
If you have received a wrong or faulty item you must inform us at store@pau-ladesign.com with no further delay within 4 days from receiving the item. Follow the instructions for the return received by an email from us.
DEFECTIVE GOODS & LIABILITY We have a mandatory liability for defects based on the applicable consumer regulations. You have a right to return the defective items. Please inform us of any defective items as soon as possible. We will try to replace these items with an undamaged item as soon as we get a replacement.
If by chance the item has broken during the transport, please notify us without delay within 1-3 days after receiving the parcel, and please make sure to send us a picture of the damage, also the package.
Notwithstanding the applicable mandatory regulation, you agree to that Pau La Design’s total liability shall be limited to the purchase price actually paid to Pau La Design.
